Privacy statement

You can reach us through the following ways:

Telephone: 020-3655531

Mail: info@ugoo.nl

Write: Paasheuvelweg 20 K, 1105BJ Amsterdam

1.     Personal Information We Collect

When you submit a form on our site, we ask you for personal information, such as your name, email address and telephone number. This data is used to perform our services. We also automatically collect anonymous information regarding the use you make of the website. For example, we automatically log which pages you visit, which web browser you use, when you accessed the website, as well as what your IP address is. We cannot identify you on the basis of this data, but it allows Ugoo to compile statistics regarding the use of the website, as well as to send more targeted communication.

• First and last name

• Sex

• Company Name

• phone number

• E-mail address

• Information regarding the use of the website

2.     Method of collecting personal data

• Filling out a contact form

• Visit our website

• Exchanging business cards

3.     Tools die persoonsgegevens verzamelen

We use several tools to make our website function optimally for our website users. By using the tools below, we gain insight into how our users experience the website (how much time is spent on a page, which links are clicked, which content is or is not read, etc.).

These tools also place cookies, read more about this in our cookie statement.

Google Analytics

We use Google Analytics to analyze the traffic to our website. We have concluded a processing agreement with Google and do not give Google permission to use the analytics information obtained for other purposes. The information that Google collects is anonymized as much as possible. This includes anonymizing IP addresses for our Google Analytics account.

The information that Google collects is anonymized as much as possible. Your IP address is expressly not provided. The information is transferred to and stored by Google on servers in the United States. Google states that it adheres to the Privacy Shield principles and is affiliated with the Privacy Shield program of the US Department of Commerce. This means that there is an appropriate level of protection for the processing of any personal data

Do you want to prevent Google Analytics from using your (anonymous) data? Then install the Google Analytics Opt-out Add-on in your browser here.

Google ads

Provided you have given permission, we collect personal data that is used for marketing purposes.

Microsoft Clarity

We use Microsoft Clarity to optimize the user experience of our website. This is a tool that provides insight into the behavior of our visitors and their user experience. Clarity collects anonymous information regarding your use of our website, e.g. mouse clicks and mouse and scroll movements.

4.     Use of personal data

We use the personal data we collect for the following purposes:

• Providing services from Ugoo through the website (providing subsidy information and advice).

• Optimizing the quality, management and content of the website.

• Sending targeted marketing (provided you have given permission).

• To tailor our range of services to your preferences based on your surfing behavior (provided you have given permission).

5.     Disclosure of personal data to third parties

• We do not share personal information with companies, organizations or individuals outside of Ugoo, except in one of the following circumstances:

• With your permission – We share personal information with third parties when you have given us permission.

• For external processing – We provide personal data to our partners where necessary so that they can process the data for us, based on our instructions and in accordance with our privacy policy and other appropriate confidentiality and security measures.

• For legal reasons – We share personal information with companies, organizations or individuals outside of Ugoo if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary. For example, to comply with applicable laws, regulations, legal process or enforceable requests from government authorities.

6.     Storage of personal data

• Ugoo undertakes to take reasonable, physical, technological and organizational precautions with a view to preventing unauthorized access to your personal data, as well as the loss, misuse or alteration of your personal data. In particular, the following applies:

• Our website is SSL certified.

• We periodically review our data collection, storage and processing practices, including physical security measures, to protect against unauthorized access to systems.

• We limit access to personal data to Ugoo employees and suppliers who need to know this data in order to process it for us.

• The data centers that Ugoo uses are exclusively located in Europe. The data centers are subject to European laws and regulations and meet all requirements.

7.     Retention Period

• Personal data may not be kept longer than necessary. The retention period depends on the purpose for which we received or collected the data and on any legal obligations to retain data. If you have any questions about this, you can contact info@ugoo.nl

• We do not store the personal data collected using forms on our website for longer than three months

• We store the (anonymous) personal data processed by Google Analytics for a maximum of 26 months.

• We store the (anonymous) personal data that Google Ads processes for a maximum of 26 months.

8.     Your privacy rights

• If you wish to invoke your privacy rights, as determined below, please contact info@ugoo.nl.

• Right to access the personal data that Ugoo may hold about you.

• Right to rectification or update of your personal data.

• Right to erasure of your personal data (‘right to be forgotten’).

• Right to a restriction of the processing of your personal data.

• Right to portability of your personal data.

• Right of objection / opposition to the processing of your personal data.

9.    Update Privacy Statement

Ugoo is entitled to update this Privacy Statement by posting a new version on the website. In this context, it is strongly recommended that you regularly consult the website and the relevant page on which the Privacy Statement is displayed to ensure that you are aware of any changes.

10.   Right of Objection

If you disagree about how we process your personal data and you cannot come to an agreement with us, you have the option of submitting a complaint to the Dutch Data Protection Authority. This can be sent to:

Authority for Personal Data

PO Box 93374

2509 AJ The Hague

11.   Questions and Feedback

We regularly check whether our privacy policy meets all requirements. If you have any questions about this, please feel free to contact us at info@ugoo.nl